Contact Us
Contact Us
We’re Here to Help
Have a question about a product, your order, shipping, returns, or anything else at ColaboxHub? Our customer service team is ready to assist.
Whether you need help choosing the right handbag, checking an order status, updating delivery details, or starting a return request, please contact us using one of the options below. To help us respond more quickly, please include your order number whenever your message concerns an existing purchase.
Customer Support
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Contact Method
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Details
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Email
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WhatsApp
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Support Hours
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Weekdays, 9:00 AM–6:00 PM Hong Kong Time
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Typical Response Time
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24–48 business hours for return and refund inquiries
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What Can We Help With?
Our team can assist with product questions, bag dimensions, order details, payment-related questions, shipping and tracking, delivery issues, damaged or incorrect items, return requests, refund status, and exchange inquiries for eligible defective or damaged products.
For damaged, defective, or incorrect items, please contact us within 7 days of delivery and attach clear photos or videos of the issue. For a return request, please contact us before sending any item back so that we can review and approve the return instructions.
Before You Contact Us
Please check that your shipping address and order information are correct. If you are contacting us about an order, including your order number, the email address used at checkout, and a short description of the issue will help us assist you more efficiently.
For product-specific information, please also review the product page before placing your order. Product dimensions, colors, availability, pricing, promotions, and delivery estimates may vary by item and may change over time.
Visit or Write to Us
ColaboxHub
Unit C112, 2/F, Hung To Centre
94–96 How Ming Street
Kwun Tong, Kowloon, Hong Kong
We value every customer and every message. Thank you for choosing ColaboxHub—we look forward to helping you find a bag that fits your style and your everyday life.
